Return & Refunds Policy

Applicability Conditions of After-Sales Service Terms 

This "After-Sales Service Terms" (hereinafter referred to as "these terms") apply to customers who have registered and purchased goods at the Quality Life online store (https://spmic.shop).

1. Shipping Issues 

The after-sales service period for "Shipping issues" is 40 natural days from the date of order payment.

  1. No Shipping Trace, Over 7 Working Days Without Updating A-SCAN Information or Lost in Transit: We will Reshipment/replenish after verifying the situation.
  2. Official Shipping Trace Shows Damage During Transit: We will Reshipment/replenish.
  3. Official Shipping Trace Shows Delivery but Recipient Reports Not Received:
    1. When the delivered address differs from the order recipient's address, and upon verification that it was a Shipping provider’s error, we will Reshipment/replenish;
    2. When the delivered address matches the order recipient's address, we can provide proof of shipment but do not handle after-sales compensation.
  4. Returns:
    1. Customer-caused returns, such as incorrect/modified addresses, not picked up, or contact failure with the recipient. Upon return signing receipt,we will refund after deducting the round-trip shipping fees (for orders under $30 where shipping fees exceed the order amount, we will refund 45% of the order value);
    2. Shipping-caused returns, such as label damage or no specific reason for return. Upon return signing receipt, we will Reshipment/replenish.

Non-Compensable Situations The following situations are not within the scope of our Shipping service compensation:

  • Customer deliberately or maliciously attempts to defraud compensation payments;
  • Shipping anomalies due to incorrect recipient information provided by the customer;
  • Shipping anomalies caused by force factors such as earthquakes, hurricanes, or fires.

2. Product Damaged

The after-sales service period for "damage/broken" is 40 natural days from the date of order payment. We will negotiate compensation based on the condition of the outer packaging and actual product damage. If the customer requests a return or Reshipment, we will provide an RL return label depending on the order amount. The customer must promptly return the product, which should include all original packaging, accessories, and instruction materials. Upon receipt of the return, we will arrange a refund/Reshipment within 10 working days.

Required Documentation for After-Sales Claims:

  1. Photos of the outer packaging and labels (clear, complete label photos on the outer packaging);
  2. Photos of the damaged product (clearly showing the damaged area).

3. Product-Related After-Sales Issues 

For quality issues, missing or incorrect shipments, wrong listings (mismatch between description and actual product), customers may submit after-sales claims within 60 natural days from the date of order payment. We will negotiate compensation based on customer wishes, processing according to the order amount multiplied by the compensation ratio. If a return is requested, we will provide an RL return label depending on the order amount. The customer must promptly return the product, including all original packaging, accessories, and instruction materials. Upon receipt of the return, we will issue a refund within 10 working days. If customers report product-related issues without substantive proof, we will not process them. Additionally, the following scenarios do not fall under product-related issues:

  1. Color differences due to photographing equipment, lighting, or monitors are not considered shipping errors or listing mistakes;
  2. Size discrepancies due to manual measurements or measurement tools and methods are not considered shipping errors or listing mistakes within reasonable ranges;
  3. Personal misuse or not following product instructions are not quality issues, and any resulting personal or property losses will not be borne by us.

Required Documentation for After-Sales Claims:

Serial No.

Claim Reason

Required Evidence

1

Quality Issue

a. Product photos or video showing the problematic product

 

 

b. Photos of the outer packaging and labels (clear, complete label photos on the outer packaging)

2

Missing or Incorrect

a. Full image of the outer packaging and labels (clear, complete label photos on the outer packaging)

 

Shipments

b. Photos of received products (full image)

 

 

c. Circle the specific missing accessory number according to instructions or the missing part for products without instructions

3

Shipping Error

a. Photos of received products (full image)

 

 

b. Photos of labels (clear, complete label photos on the outer packaging)

4

Listing Mistake

a. Photos of received products (full image)

 

 

b. Photos of labels (clear, complete label photos on the outer packaging)

 

4. Returns 

Customer returns due to quality issues refer to Section 3.

Customer returns due to shipping issues refer to Section 2.

Customer Returns Due to Non-Quality Reasons 

  • Consumers receive the goods but do not want or like them for subjective reasons;
  • Consumers are dissatisfied with the size, material, or color of the received goods.

Customers may contact us within 40 natural days from the date of order payment to negotiate appropriate compensation. Generally, we do not accept returns due to subjective reasons. If a return is requested, the product should be returned using the RL return label we provide. Upon our warehouse signing receipt, we will refund 50% based on the order amount: