Frequently asked questions

Q: Can you introduce your website?
Answer: Quality Life is a carefully curated website designed to provide products and services for customers to create a high-quality life.

Question: How is the quality of the products on the website?
Answer: The products on the Quality Life website are all rigorously verified and carefully selected.This is different from platforms like Amazon and eBay, where the quality of suppliers varies.

Question: How do the prices of products on the website compare to other platforms?
Answer: The prices on the Quality Life website are moderate compared to other platforms. The difference is that we offer a selection of high-quality products and excellent after-sales service.

Question: How many products are available on the website?
Answer: The Quality Life website manually selects products, unlike websites that use tools to bulk purchase.

Question: Where are the products sold?
Answer: The Quality Life website currently only sells in the United States.

Question: How is the shipping? Is there a shipping fee?
Answer: The products on the Quality Life website all come with free shipping.

Q: How long does it take to ship?
Answer: After receiving your payment, we will arrange the shipment within 48 hours.

Question: How long will it take to receive the goods?
Answer: It depends on the shipping company. According to historical data, the average delivery time is 10 business days.

Question: Can the package be tracked?
Answer: Yes, after shipping, we will provide the tracking number from the shipping company.

Question: Where are the products shipped from?
Answer: The products on the Quality Life website are all shipped from local warehouses in the United States.

Question: What should I do if my package is lost during shipping?
Answer: If the shipping tracking cannot be found and the A-SCAN information is not updated within 7 working days, the Quality Life website will arrange for a reshipment.

Question: What should I do if the package is damaged during transit?
Answer: If the shipping company officially shows that the package was damaged during transit, the Quality Life website will arrange for a reshipment.

Q: What is the effective service period for transportation issues?
Answer: Within 40 calendar days after the order payment.

Question: What should I do if the shipping company shows the package has been delivered but the recipient claims they haven't received it?
Answer: There are two situations. If the delivery address provided by the shipping company does not match the recipient's address on the order, we will verify the shipping company's delivery error and resend the shipment. If the delivery address provided by the shipping company matches the recipient's address on the order, we will provide the customer with proof of shipment.

Question: What should I do if I filled in the wrong address on the order?
Answer: Correcting the address before we ship will not affect the shipment.After shipping, it cannot be modified.After the shipping company returns the item to the warehouse, the Quality Life website will arrange for a refund, and the refund amount will be deducted by the round-trip shipping costs.If the round-trip shipping costs exceed the order amount, the refund amount will be 45% of the order amount.

Question: What should I do if I don't receive the package due to the shipping company's fault?
Answer: If the issue is due to the shipping company, such as label damage or return without a specific reason, the shipping company will return the item to the warehouse, and the Quality Life website will arrange for reshipment.

Question: Under what circumstances will the Quality Life website not handle transportation issues raised by customers?
Answer: 1. Payment has exceeded 40 calendar days; 2. Customer-induced damage or fraudulent behavior.3. The package was lost due to the customer filling in the wrong address. 4. Transportation irregularities caused by force majeure events such as natural disasters, government bans, strikes, etc.

Question: What should I do if the received goods are damaged?
Answer: Please provide feedback within 40 calendar days after the order payment, including pictures of the outer packaging and label, as well as pictures of the damaged product (showing the damaged area clearly). After we confirm, we will instruct the customer to send the product back to our designated warehouse. The returned package should include all original packaging, accessories, instructions, and other related materials.After we receive the returned goods, we will arrange for a refund or reshipment within 10 working days.

Question: What should I do if there is a quality issue with the product?
Answer: Customers can file a complaint with us within 60 calendar days after the order payment. We negotiate a certain percentage of compensation with the customer and provide it within 10 working days. If the customer requests a return, they should send the product back to our designated warehouse according to our instructions. The returned package should include all original packaging, accessories, instruction materials, etc.After we receive the returned goods, we will arrange for a refund or reshipment within 10 working days.

Question: What should I do if the product is missing or the wrong item was sent?
Customers can file a complaint with us within 60 calendar days after payment for the order. We negotiate a certain percentage of compensation with the customer and compensate them within 10 working days. If the customer requests a return, they should send the product back to our designated warehouse according to our instructions. The returned package should include all original packaging, accessories, instruction materials, etc.After we receive the returned goods, we will arrange for a refund or reshipment within 10 working days.

Question: What should I do if the product does not match the description?
Customers can file a complaint with us within 60 calendar days after payment for the order. We negotiate a certain percentage of compensation with the customer and compensate them within 10 working days. If the customer requests a return, they should send the product back to our designated warehouse according to our instructions. The returned package should include all original packaging, accessories, instruction materials, etc.After we receive the returned goods, we will arrange for a refund or reshipment within 10 working days.

Question: What situations do not fall under product and description inconsistency/shipping error/quality issue?
Answer: 1. Due to factors such as camera equipment, lighting, and monitors, color differences may occur, so color discrepancies do not fall under shipping errors or order errors; 2. Product dimensions may have discrepancies due to manual measurement, measurement tools, and methods, so size differences within a reasonable range do not fall under shipping errors or order errors; 3. Improper personal operation by the customer or failure to follow product instructions does not constitute a product quality issue, and we do not bear any personal or property losses caused by such actions.

Question: What materials do customers need to provide when applying for after-sales service due to product quality issues?
Answer: 1. Photos or dynamic videos showing the problematic product; 2. Images of the outer packaging and labels (clear and complete images of the labels on the outer packaging).

Question: What materials do customers need to provide when applying for after-sales service for missing or incomplete products?
Answer: 1. Full image of the outer packaging and label (clear and complete label image on the outer packaging); 2. Actual image of the received product (full image); 3. Circle the specific missing accessory numbers according to the manual, and for products without a manual, circle the missing parts.

Question: What materials do customers need to provide when applying for after-sales service due to shipping errors?
Answer: 1. Actual photo of the received product (full view) 2. Label image (clear and complete label image on the outer packaging)

Question: What materials are needed for a customer to apply for after-sales service if the product does not match the description?
Answer: 1. Photos of the received product (full view) 2. Label images (clear and complete label images on the outer packaging)

Question: If I don't like the goods I bought, how can I apply for after-sales service?
Answer: Within 40 calendar days after the order payment, submit an after-sales complaint to us, and we will negotiate compensation or arrange a return.If the customer insists on returning the product, they should send it back to our designated warehouse according to our instructions. The returned package should include all original packaging, accessories, instruction materials, etc.After we receive the returned goods, we will arrange the refund within 10 working days.The refund amount is 50% of the order amount.

Question: Does the website support no-reason returns?
Answer: The website does not support full refunds for no reason. For returns without reason, we can only refund 50% of the order amount.

Question: How do I apply for after-sales service on the website?
Answer: When customer service representatives are online, you can directly contact them through the chat window.When customer service representatives are not online, please send an email to xlt7701@gmail.com with the subject [After-Sales Request], and we will respond as soon as possible.

Question: When will the out-of-stock items be restocked?
Answer: We will arrange for the out-of-stock items to be restocked as soon as possible.